At Zayden Lens, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help.
Returns
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You may request a return within 7 days from the date your order was delivered.
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To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it.
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To initiate a return, please contact us at [email protected] with your order number and reason for the return.
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Once your return request is approved, we will guide you through the return process.
Refunds
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After we receive your returned item and inspect it, we will notify you of the status of your refund.
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If approved, a refund will be processed to your original method of contact (as we only accept Cash on Delivery, refunds will be issued in the form of store credit or replacement unless otherwise agreed).
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Refund processing typically takes 3–5 business days after approval.
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We reserve the right to refuse a return or refund if the item shows signs of use or damage not caused by transit.
Non-Returnable Items
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Items damaged due to misuse, or returned after 7 days of delivery, are not eligible for return or refund.
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Customized or special-order items are also non-refundable unless defective.
Exchanges
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If you receive a defective or damaged product, we will gladly exchange it. Please email us at [email protected] within 48 hours of receiving your item with supporting images.
For any questions or assistance, reach out to our team anytime at [email protected].